Privacy policy

At Carbide.ae, a division of Franken Technology L.L.C., we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

1. Information We Collect

We may collect the following information:

  • Name, email address, phone number, and company details

  • Information submitted through contact forms or inquiries

  • Technical data such as IP address, browser type, and device information

  • Cookies and usage data to improve website performance

2. How We Use Your Information

Your information is used to:

  • Respond to inquiries and provide quotations

  • Process orders and deliver products

  • Improve our website, services, and customer experience

  • Send important updates related to our products or services

  • Comply with legal and regulatory requirements

3. Data Protection & Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Your personal information is only accessible to authorized personnel.

4. Cookies

Our website may use cookies to enhance user experience, analyze traffic, and optimize performance. You can choose to disable cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party tools (such as analytics or hosting providers) that process data on our behalf. These providers are obligated to maintain confidentiality and security.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your information

  • Withdraw consent for data processing at any time

7. Contact Information

If you have any questions about this Privacy Policy, please contact us at:
📧 info@carbide.ae
📞 +971 50 608 3261